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“I have found that the one thing you cannot pay someone to do is to care about you and your interests. Either they do (in rare cases) or they don’t. Over the years and in many different ways, you have shown that you care about my interests and the partnership I run. You have made me know by your caring and your actions that you are on my side and in my corner, and won my confidence and trust in doing so. In the process, you have also won my loyalty on behalf of your agency.”

- A letter to a staff member from Mr. Myles Arbor, client since 1995